Frequently Asked Questions

KELONG specializes in producing Mixing and Batching Production Lines、Centralized Feeding Systems、Dry Mortar Production Lines、Mixing Equipment、Extrusion Equipment、Packaging Equipment、Crushing Equipment、Milling Equipment、Brick-Making Equipment、Pneumatic Conveying Equipment、Rotary Valves (Air Locks)、Dust Collectors、Screw Conveyors、Dumping Stations、Auxiliary Equipment（Bucket Elevators、Dehumidifying and Drying Series、Industrial Robots），Especially for all kinds of production lines, a fully computerized control system is adopted, integrating the processes of raw material transportation, storage, drying,, classification, measurement, mixing, packaging and palletizing.

KELONG's products are certified with Patent Certificate for Automatic Batching and Weighing Measurement System、Patent Certificate for High-Speed Mixer、Patent Certificate for Horizontal Mixer、Patent Certificate for Batching and Mixing Equipment with Weighing and Metering Function、Patent Certificate for Batching Scale Equipment with Complete Material Mixing、Patent Certificate for Automatic Batching, Metering and Mixing System for PVC  Fresh-keeping Film、Patent Certificate for Automatic Batching, Metering and Mixing Production Line for PVC Fresh-keeping Film、Patent Certificate for Auxiliary Additive Batching and Conveying Device、Patent Certificate for Centralized Feeding,Batching and Mixing System for Graphite, PP and Auxiliary Additives, etc.

Kelong is located in Zhangjiagang, Suzhou, in the southern part of China. Adjacent to the Yangtze River, the company is situated in the vicinity of Shanghai and close to major and medium-sized cities such as Nanjing, Hangzhou, Wuxi, and Nantong, enjoying convenient transportation.

Our company currently has a factory building of 6,000 square meters and 20 sets of machining equipment. The electrical control system can realize assembly, programming, full automation and remote control.

KELONG integrates design, R&D, and manufacturing, especially excelling in integrated one-stop solutions for similar products. With over 30 years of experience and more than 4,000 products, we offer genuine cost-effectiveness in the industry.

KELONG was established in 2006, accumulating over 30 years of rich experience in the industry.

We warmly welcome you to visit. Please contact the KELONG service team to arrange your visit.

Yes, KELONG provides OBM\OEM/ODM services with no MOQ requirement. We are experienced in handling small, varied orders and have strong capabilities in both standardized and customized services.

KELONG does not require large quantities for customization. We provide professional customized services regardless of order size.

KELONG provides installation guides for standardized products. For customized products, please confirm with our engineering team during the development phase.

Yes, we have a dedicated technical support team available to assist you. They are ready to help with any technical issues or questions you may have.

KELONG uses export-specific packaging for moisture and shock protection. We purchase insurance for goods under KELONG's responsibility during transit.

KELONG 100% self-test before packaging, or 3rd party inspection as the agreement with clients to guarantee high-quality products.

DKELONG can provide free samples. Please contact the KELONG service team to arrange sample provision.

Yes, please specify the documents you need, and we will arrange them accordingly.

KELONG uses export-specific wooden case or cartons with moisture and shock protection to ensure goods arrive safely at your warehouse.

KELONG has extensive export experience, and our goods typically clear customs smoothly.

Delivery is divided into 30, 60, 90 and 120 days according to the project scale.

KELONG typically arranges shipment by sea, air, Land or express courier.

KELONG compares logistics quotes in advance to recommend reasonable shipping channels and offer favorable rates.

If you need urgent delivery, we will do our best to expedite production and arrange faster logistics. Please discuss specific arrangements with the KELONG service team.

If you need local customs clearance assistance, please confirm with the KELONG service team in advance.

KELONG's export port is usually ShangHai. If needed, we can arrange transshipment to other ports in China.

KELONG provides a 1-year warranty.

The KELONG customer service team responds immediately upon receiving your after-sales email or call, tracks and improves the resolution, and records it to prevent recurrence.

Contact the KELONG service team immediately. We will respond and resolve the issue promptly.

Contact the KELONG service team immediately. We will respond and resolve the issue promptly.

Yes, KELONG can provide design services, and our R&D team will offer professional product suggestions.

Quotation for new projects typically takes 2-7 days, depending on complexity.

Contact the KELONG project manager immediately. We will confirm the project status and make every effort to meet your change requests.

Yes, please inform the KELONG project manager of the required certifications, and we will arrange for certification.

Yes, please share your specific ideas or requirements with the KELONG customer service team.

KELONG typically completes new product molds within 30-45 days.

KELONG typically requires 30% prepayment and 70% before shipment.

Yes, please inform the KELONG customer service team of your batch delivery requirements when placing your order.

We always put the interests of our customers at the forefront. Prices are negotiable under different conditions and we assure you of the most competitive price.